One of the first problems which will face our new Council when they are elected is likely to be from the senior staff who have been getting on very nicely thanks without Councillors since 2008.
All manner of new formal and informal power relations will have developed and strengthened within the staff organisation over that time.
All organisations have there own internal culture. WCC is no different, as ICAC found in relation to the Oxley effect.
It will be vitally important, during the initial years of the new Council, that important messages from our communities flow directly to the Councillors without being selectively screened by Council staff.
COUNCIL STAFF FILTER
One of the persistent problems with Council staff over the years has been the filtering role they have played in relation to what community based information they systematically leave out of reports and recommendations which are put to the Councillors.
I am thinking here of the many suggestions which have come from active and caring people in our communities regarding how to design, implement and improve community based Council-Community committees.
Under the Oxley years there was a discernible negativity from some Council staff in relation to the input into Council business from WCC Neighbourhood Committees.
Some key staff, it seemed, ‘knew’ they had to pay lip service to the role of Neighbourhood Committees but not to take any real action on anything major which originated from them.
As one Council officer told WCC Neighbourhood Committee 2 at a meeting – with real vehemency – “We don’t work for you!” Great! Try working with us.
“CONSIDERED” AND IGNORED
Staff also know that, lacking resources, the effective participation of our communities in Council business can mean more work for them in comparison with simply processing things as required within the office. It is in their interest, but not ours, for them to minimise real community involvement in raising real issues which have to be fully addressed.
Council reports on the design of community engagement strategies can say, for example, that all feedback and suggestions have been considered – and provide no reason as to why some true reform suggestions have been excluded from the recommendations going to Council for action. That is passed over in silence.
The fact they have been ‘considered’ by an unaccountable process is deemed to be sufficient in terms of matters of due process. But for us in community the more relevant fact is that these suggestions have been ignored without any reason provided.
Many people in our community have long given up on trying to get their message through to Council via the seemingly selectively deaf ears of some Council officers. And until relevant senior Council staff have regained and earned our confidence we cannot afford to leave our vital affairs in their hands.
DISSOLVING THE BLOCKAGE
In other words, in my experience, some staff can serve as a blockage rather than a conduit for messages which should flow from our communities to our elected Councillors. (There are also some very good staff who may shine with the opportunity to work closely with responsible community-based groups.)
I don’t think the solution to removing this blockage is simply to invoke some airy-fairy notion of ‘best practice’ from MBA qualified staff members seeking to preserve their form of organisation.
Rather, what we – ratepayers and taxpaying residents of WCC for whom staff do work – what we need is a new, direct and formal means of sending community messages to our elected Councillors which does not have to pass through the staff filtering device.
The notion of a Ward based Precinct Committee is one way of providing such a direct communication process.
Acting as a Community Advisory Group the Ward based Precinct Committee could report directly to the Ward Councillors on matters of concern.
COUNCILLORS TO BE ACCOUNTABLE
Of course, no group can tie the hands of the elected Councillors – nor should they be able to (unless there are areas of formally delegated responsibility from Council to Precinct Committees). Councillors have to take a wide range of matters, including staff advice, into account in order to come to a proper decision. That is how it should be.
But they could also be called upon to explain the reasons for their decisions when, presented with the views of the Ward (as communicated via such a Precinct Committee) they have decided otherwise. They will generally have good and valid reasons and we will all be the wiser for it.
Such a reform would ensure that the opportunities for corruption are minimised, and that Council would work much better in terms of being a true vehicle for community aspirations and concerns.
DRAFT COMMUNITY STRATEGIC PLAN
One of the reports going to “Council’s” May meeting (24 May 2011) is the Draft Community Engagement Strategy for the Community Strategic Plan (Ref:CN71:11).
That report, prepared by Council staff, details how WCC will go about complying with the State government requirement that Council’s develop a ten year Community Strategic Plan. In part, this report results from limited community consultation via a Community Reference Panel and Neighbourhood Forums.
You will not find 21st century community based thinking in that report. And for good reason – in the absence of elected Councillors it is up to us (as members of community) to put it in there. Council staff, left to themselves, will never innovate in this way.
It would be good, by way of feedback, to hear from people who were involved in that initial community consultation to learn what they think of the Council officers report. One comment I have heard was what started me thinking about the need for avoiding the staff filter as written about here.
SUMMIT COMING UP – NOVEMBER 2011
Once the draft Community Engagement Strategy for the Community Strategic Plan report is accepted by the Administrators, which it surely will be by the present rubber stamping bureaucratic procedure, the process of forming the Community Strategic Plan will move into Phase 2: Visioning and Creating.
There will be opportunities for people to be part of community conversation and to “start our journey and to frame future conversations about our aspirations and visions for the future of our City and our community.” There will be more info about this process from Council.
Phase 2 will lead into a Community Summit planned for November 2011. This is all very timely with the election of new Councillors in September.
But for real reform of Council we will need to make sure we do not leave the final recommendations in the hands of Council staff. We shall have to make sure that our recommendations go directly to the Councillors themselves.
That is – a condition of our participation has to be that the drafting and finalisation of our outcomes of the community consultation for our Community Strategic Plan must remain in our hands and go direct to the Councillors.
And no, you won’t find this kind of creative community thinking in the present Council officers’ report going to the Administrators.
Bruce Reyburn
May 2011